Where do you ship from?
As we work to assemble the best collections of problem solving products they may come from various places; the United States and around the world, occasionally we ship from multiple locations.
I just received a shipping confirmation that didn’t include my entire order:
Not to worry, as mentioned in the previous question, our products are sometimes located in different warehouses, and some orders may require two shipments.
How long do orders take to ship?
You will receive your order 7 to 21 business days from the date that it is shipped out, not necessarily from the date that it is placed. Shipping to some countries may take longer.
(Please, make sure your shipping address information is entirely correct to ensure a faster delivery!) If your order hasn't arrived within 30 days of the date of original purchase, contact our support team for a full refund on your purchase. (This policy excludes errors made by customers when providing shipping details on their order(s) or missed parcel deliveries).
Orders typically take 1 business day to process. Orders within the United States are shipped via USPS First Class and may arrive in 3-5 business days but occasionally may take up to 12 days or longer. International orders are much harder to predict and can take anywhere from 1-4 weeks, depending on if they are delayed in customs.
What payment options do you accept?
We accept credit cards, Paypal, Apple Pay, Google Pay (more to be added as they become available)
Returns & Exchanges
You are welcome to return any purchase within 365 days; for any reason.
Order Modification/Cancellation: After your order has been placed, you have 3 hours to contact our Customer Support Team and request order modifications, change of address, or a cancellation. After 3 hours, your order can no longer be modified or cancelled.